Carmen Santora

Fort Myers, Florida 33913

239-209-8614 • carmen.santora@gmail.com • www.carmensantora.com

Senior Software Developer | Project Manager

Multifaceted technical career with proven track record of innovation and success.

Technically sophisticated programmer and team lead with a solid history of effective development, testing and management of enterprise web applications. Proven record of managing all phases of technology projects, delivering high-quality systems, meeting timelines and business requirements. Broad knowledge and success in an engineering development environment. Excel in troubleshooting, analyzing and debugging complex software issues. Advanced skill with leading-edge programming tools complemented by proven ability to assimilate and rapidly utilize emerging technologies. Exceptional communication skills with the ability to forge and foster relationships across multiple levels and functions

Core Competencies:

Professional Experience

• Work in a team enviornment to evaluate, modify, test, and improve on existing and new features.
• Write well designed, testable, efficient code by using best practices
• Maintain current and past versions of all code changes by leveraging Azure tools and features
• Colaborate with all teams involved in reporting and resolving bugs and requesting new features.
• Stay current with all federal rules and regulations an dmake necessary changes to do so.
• Creation and maintenance of the software documentation

• Plan, design, develop, test, debug, implement, and maintain our custom applications.
• Write well designed, testable, efficient code by using best practices
• Improve/Maintain/Scale our current code
• Collaborate with product team on new feature development and issue resolution.
• Integrate data from various back-end services and databases
• Creation and maintenance of the software documentation
• Administer company web sites and servers.

Interface with multiple stakeholders to complete development of sophisticated projects within budget and ahead of schedule. Direct all aspects of project development from requirements gathering, design analysis, development, testing, implementation, maintenance and support. Technical advisor and point of contact for senior management, internal and external clients; escalation point of contact to resolve complex technical problems for the technical teams.

• Oversee performance tuning and maintenance activities for all applications ensuring performance optimization of console applications built on C# and MS SQL.
• Researched, analyzed, tested and evaluated source control tools including Azure DevOps, TFS and GIT for development.
• Saved significant number of man-hours by eliminating the manual process of updating Active Directory; designed and developed a synchronization process using C# enabling HR department to automatically update employee changes on Active Directory.
• Geo Mapping Application: Spearhead development and implementation of Geo Mapping application for patient services. Conducted detailed testing throughout the lifecycle and resolved system issues.
• Payment Processing Application: Streamlined the payment processing system by developing and implemented payment processing application using ASP.NET, C#, Entity Framework and MS SQL. Reduced errors and discrepancies by migrating from manual processing to the new software application.

Drove technology projects through all phases of project life-cycle from planning, analyzing, architecting, designing, migrating, and ensuring production readiness. Managed people, processes, budget, and technology. Maintained transparency through regular meetings, routine reporting and project schedule reports. Led, managed and was accountable for planning, architecting, designing, maintaining and supporting healthcare solutions.

• Developed, modified and scheduled operational and clinical reports using SAP BI reports, CCL, t-SQL, and stored procedures ensuring they align with Medicare, Medicaid, State, and Federal regulations.
• Led data extraction and reporting activities, prepared ad hoc reports as per requirements between the Millennium EMR and various clients Press Ganey, and NRC.
• Designed and developed reports using Bex, WeBI Report Designer, Discern Developer and CCL and major healthcare departments CMS, Quality, Foundation, Wellness and Rev Cycle.

Principal strategist and technology consultant providing direction to small and medium-size enterprises on software application development and support. Identified technology- driven business ideas, wrote and executed business plans, established strategic partnerships, revitalized underperforming areas and propelled sales of the organizations. Managed the business development, revenue growth, diversification, P&L, capital expenses and operations.

• Championed launch of several applications in the areas of document management, data management including data retrieval, data enhancements and data disbursements, web-based educational applications and administrative consoles. Technologies include ASP.NET, VB.NET, C#, Entity Framework, JavaScript, jQuery, MS SQL, Oracle, MySQL.
• Grew the company from the ground up to a team of 16 software developers. Hired, trained, and mentored the team. Developed and delivered training programs on emerging technologies, troubleshooting and issue resolution, and time management.
• Significantly saved man-hours and increased revenue by developing reusable libraries and maintaining a centralized code bank